RETURN & REFUND POLICY
We offer a 30-Day 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests
Non-Returnable Items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase (in most cases we are able to identify your original order via the email address or full name utilized when placing the order).
There Are Certain Situations Where Only Partial Refunds Are Granted: (If Applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Sale Items (If Applicable)
Special sale bundles cannot be partially refunded. If a refund is requested as per our 30-day money back guarantee policy for a special sale bundle, all the items in the bundle must be returned for a full refund.
Refunds (if applicable)
Once your return is received in our warehouse, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again as it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@merkulmedical.com.
Shipping
To return your products, please mail them to:
USA: 6301 ne 4th Avenue Miami, 33138
Europe: AFS All Freight Service: GmbH Krieger Str. 16 D - 51147 Köln, Germany
UK: JUST IN TIME LTD, Unit 5 Peartree Business Centre Harlow-Essex CM20 2DB
Canada: 401 Clayson Road Toronto, Ontario M9M 2H4
Please note that shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
International
All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.
**Please allow at least 2-3 weeks for international orders to arrive.
The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect import taxes or duties from you. It is the purchaser’s responsibility to check their local regulations and policies and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
ORDER CANCELLATIONS
In the case of requesting cancellation for an online order after it has been placed, please contact us via LIVE CHAT, PHONE or MAIL within one hour of placement. We will do our best to accommodate your request. Unfortunately, once an order is in process, it cannot be changed or cancelled.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. Some reasons are:
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the provided address
A duplicate order was placed
By customer request
Once your order is cancelled the refund will be issued within 10 business days.
If your order is cancelled, you will receive a notification email. You will not be billed for any cancelled items. If you have any questions about a cancelled order, please contact our mail address
support@merkulmedical.com
info@merkulmedical.com
Or
You can always call us on
+1 (716) 226-1624
+1 (202) 773-3504
+44 (208) 095-0368
+44 (772) 398-1924